Contact Us

If you need assistance with the app, have questions about subscriptions, or want to report a bug:

• Email: support@ourglp1.com
• General info: info@ourglp1.com
• Privacy/data requests: privacy@ourglp1.com

Typical reply time: within 1–2 business days.

Support Hours & Emergencies

• Support hours: Monday–Friday, 09:00–17:00 (local time)
• We are not an emergency service. If you need urgent medical help, call local emergency services.
• Medical content in the app is for education only and isn’t a substitute for professional advice.

Quick Troubleshooting

• Make sure you’re on the latest app version (App Store ➜ Updates).
• Log out and back in if data looks out of date.
• Check internet connectivity and retry.
• Push notifications: ensure they’re enabled in device settings for OurGLP1.
• If an error persists, see “Report a Bug” below.

Subscriptions & Billing

• Purchases and subscriptions are managed by your app store account.
• For billing questions or refunds, contact us first at support@ourglp1.com.
• If needed, you can also request refunds via Apple/Google support policies.

Push Notifications

• Enable notifications: Device Settings ➜ OurGLP1 ➜ Notifications.
• In-app: make sure reminders are turned on for the items you want.
• If notifications stopped: open the app once while online to refresh your push token.

Data Access & Deletion

You can request a copy or deletion of your data at any time by emailing privacy@ourglp1.com. See our Privacy Policy for details.

Report a Bug

When you email support, including the details below helps us fix issues faster:

• Steps to reproduce the problem
• What you expected vs. what happened
• Screenshot or screen recording (if possible)
• Your device model and OS version
• App version (see “About & Version” below)
• Date/time when it happened

About & Version

You can usually find the app version in the app’s Settings ➜ About. Include this when contacting support.

Helpful Links